The brand Machinekart and website i.e www.machinekart.com is owned by MK Enterprises (‘We’, ‘our’, ‘us’ ), having its registered office at HD-287, DLF Forum, DLF Cyber City Phase 3, Gurgaon, Haryana-122002, India. We facilitate buying, selling and repair of machines in a hassle- free environment through our Website. We are committed to maintain the security, integrity and confidentiality of all the personal information of its users. We follow the highest standards of privacy and security to protect your personal information. This Privacy Policy explains how we protect the personal information of users that we acquire from our website. It also outlines how we use that information in connection with the service offered through the Site. 'Personal information' for purposes of this Policy means information that identifies you, such as your name, address, phone number or email address etc.
This Privacy Policy is an integral part of the Terms & Conditions of the Site.

1. INFORMATION WE COLLECT
Your contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address, credit card or other payment information in certain cases.

Information you post. We collect information you post on our website or on a third-party social media website belonging to M.K enterprises.

Demographic information. We may collect demographic information about you, machines you shortlist, machines on which you request repair services, or any other information provided by you during the use of our website. We might collect this as a part of surveys also.

Other information. If you use our website, we may collect information about your device, IP address and the browser you're using. We might look at what website you came from, duration of time spent on our website, pages accessed or what website you visit when you leave us. We might also collect what type of mobile device you are using, or the version of the operating system your computer or device is running.

2. HOW WE COLLECT INFORMATION
We collect information directly from you. We collect information directly from you when you sign up or request a machine services on the Site. We also collect information if you post a comment on our Site, request for a callback or ask us a question through phone or email.

We collect information from you passively. We use online tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting certain information about your usage of the Site.
We get information about you from third parties. For example, if you use an integrated social media features on our website. The third-party social media website may provide us certain information about you. This information could include your name and email address.

3. USE OF USER INFORMATION
We use information to contact you. We might use the information you provide us to contact you for confirmation of request on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to answer your queries concerning our products or services.

We use information to improve our products and services. We might use your information to customize your experience on our website. This may include displaying certain content based on your preferences and/or our website usage.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for marketing purposes. From time to time, we might send you information about special promotions or offers. We might also inform you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you sign up on our website and/or blog we may enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account.

We use information as otherwise permitted by law, or to comply with the law or orders of law enforcement agencies or to enforce our legal rights.

Your consent. By using the Site you shall be deemed to have expressly consented to our use of your information and data as aforementioned. Further the firm and our service providers may collect, transfer, store and process your information outside of your country of residence subject to applicable law. By providing us with your information or using the Site, you consent to the transfer and processing of your information outside your country of residence

4. SHARING OF INFORMATION WITH THIRD PARTY
We collect certain personal information and other information from You when You access the Platform or our Services, or when You register or set up an account with us our Platform (https://www.machinekart.com). The personal information we collect from you includes your name, residential address, contact number, E-mail address or any other data or information as may be required etc.
We may disclose your personal information and other information to any of our associate brands, associate entities, subsidiary, group entities, third party vendors, consultants, and other service providers who work for us or provide services through the Platform and are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which we disclose it to them. This disclosure may be required for us, for instance, to improve our products or services, to develop the business, as and when needed, to facilitate and assist our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services or to provide obtain any other facility or service.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or judicial summons. We may also share it if a government agency or investigatory body requests. Or we might also share information when we are investigating potential fraud.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Your consent. By using the Site you shall be deemed to have expressly consented to our use of your information and data as aforementioned. Further the firm and our service providers may collect, transfer, store and process your information outside of your country of residence subject to applicable law. By providing us with your information or using the Site, you consent to the transfer and processing of your information outside your country of residence.

5. ACCESS TO AND UPDATING YOUR INFORMATION
The accuracy of your information is important to us. We encourage you to periodically review the information you have provided to us and update the same if there are any changes or errors to the information.

6. CHILD PROTECTION
Machinekart does not offer services to, or target, persons considered minor under the Indian laws i.e. children below 18 years of age. Services are intended for users aged 25 and above only. In compliance with the Indian laws, any personal information from individuals that are under the age of 18 will be purged from our database.

7. YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR LOGIN ID AND PASSWORD
User is responsible for maintaining the security of his/her login id and password, and may not provide these credentials to any third party. If a user believes that these credentials have been stolen or been made known to others, he/she must contact Machinekart immediately at customerfirst@machinekart.com. Machinekart is not responsible if someone else accesses a user’s account through registration information they have obtained from the user or through a violation of this privacy and security policy by the user.

8. DATA SECURITY MEASURES
We have in place various procedures to safeguard your information, including technical, administrative and physical procedures intended to keep your information secure. In this regard, we follow the measures set out under the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques – Information Security Management System – Requirements”. However, please note that no website, Internet transmission, computer system or wireless connection is completely secure.
In addition, we take reasonable steps to ensure that we retain personal information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.

9. GRIEVIANCE ADDRESSAL
If you have any questions about this Policy or other privacy concerns, you can also email us at customerfirst@machinekart.com

10. UPDATING OF PRIVACY POLICY AND CONSENT
Machinekart will, as and when it deems fit to do so, change, alter or modify its privacy policy. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

11. GOVERNING LAW
If you choose to visit the Site, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India.

12. ACCEPTANCE OF PRIVACY POLICY
By using our website, app and/or any products, you are accepting the practices set out in this privacy policy.